FREQUENT QUESTIONS Here we report the answers to the most frequent questions asked by our customers.How can I buy a product?All Matic Line products can be purchased
• via https://www.maticlinestore.it/gb/
• calling +39 0744-304340 (from monday to friday from 9:00-13:00 / 15:00-18:00)
• sending an e-mail to:info@maticlinestore.itHow can I pay my purchases?You can pay your purchases by:
• Credit card
• Bank transfer
• PayPal • Credit card payment is secure?Yes.The technology used by the sites of our financial partners and a 128-bit encryption system allows absolute protection in the processing of sensitive data.The 128bit SSL3 system protects the forwarding of data from the browser to the bank server, making it inaccessible to third parties.
•What are the delivery times?All online maticlinestore.it visible items are really available and ready to be shipped in 24/48 hours.Orders made by credit card, paypal are shipped within 24/48 of the payment received (except for some extra ordinary cases).In the case of payment by bank transfer, the customer is required to send the payment notice (within three days) to be able to send the order.
The products are delivered on average between 2 and 5 days from the date of the order, in relation to the size of the order made and the methods of delivery chosen by the customer.
•I changed my mind.Can I cancel an order?Yes.You must contact our Customer Service promptly at info@maticlinestore.it or call +39 0744-304340 – 347-4516966
•How much is transport costs?Shipping costs are automatically calculated from the system and shown on the order confirmation screen before the customer is required to complete the order procedure.Shipping costs and accessories vary in relation to the type of product chosen, the place of delivery, the total order, the weight, the quantity and the stamp of the packages.
•How are my personal data protected?Matic Line respects and protects the privacy of its customers, in compliance with current regulations (L. 675/96 and Legislative Decree no. 196 of 30 June 2003).We also remember that Matic Line staff is not aware of the credit card numbers used for online purchases, as transactions happen through a secure server outside our facility.
• Technical Requirements to use our site To properly view the pages of the Matic Line Store site you must use a browser that supports JavaScript and accepts cookies.For information on how to activate cookies visit http://www.google.com/cookies.html.In case of problems in displaying or entering an order you can contact Customer Service by email at info@maticlinestore.it or call +39 0744-304340 – 347-4516966